Is a colour difference between my furniture and the product images a reason for a reclamation?

Solid wood is a natural material. Variations in colour, grain and texture are therefore natural characteristics of the material and make every piece of furniture unique.

In addition, lighting conditions during product photography and individual screen settings may cause the colours shown in the images to differ from the actual colour of the furniture.

Minor colour variations are therefore generally not considered a product defect.

However, if the colour of your furniture differs significantly from the product images, we will be happy to review your concern.

Please have your order number and photos of the furniture taken in daylight ready. We also ask you to briefly describe the colour difference.

Our customer service team will be happy to assist you.