What can I do if my furniture is damaged or scratched?

To help us assess your issue as quickly as possible and offer you a suitable solution, please provide the following information:

• Your order number, so we can identify your order.
• A photo of the entire piece of furniture, clearly showing the item concerned.
• Close-up photos of the damage, clearly showing the affected areas.
• Photos of the packaging, particularly if it is also damaged.

Please note: If several items are damaged, we need both a full-view photo and close-up photos of the damage for each affected item. Close-up photos alone are unfortunately not sufficient for us to assess the damage.

You are welcome to mark the damaged areas on the full-view photos to help us identify them more easily.

Once we have received all the necessary information and photos, we will review your case and suggest a suitable solution.