I received a damaged or scratched item

In this case, please send us a message via the contact form including photos of the damaged item as well as of its packaging. If you are communicating with the chatbot, you can also enter the information directly there. It will pass the information on to a customer service agent.

Please send a full-view photo of each item in question, as well as a close-up of the damages. Unfortunately, a single close-up photo is not sufficient. You can also mark the exact location of the damage on the full-view image.

This will help us identify the problem and offer you the best solution.