How can I contact customer care?

We’re happy to help you with any questions about our products, your order, delivery, claims and more.

✅ The easiest way to reach us is via our contact form.
If you’re already in the Helpcenter, simply click on “Submit a request” at the top. There you can select your topic, and we’ll automatically ask for all the information we need to assist you.

✅ Or send us an email directly:
service@massivmoebel24.de

You can also ask our Helpbot (our virtual assistant) to connect you with one of our customer service agents at any time.